Customizing your Auto-Responder

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Customizing your Auto-Responder

When a visitor to your website clicks a link that says "Request more Information" they are presented with a short form to complete.

Once they complete this form and submit it several things happen at just about the same time;

The visitors information is entered in the "Lead Capture" area of your Control Panel.

When a visitor subscribes to your domain their information is also recorded as a Lead in your "Lead Capture" area of your Control Panel.

An email notice is sent to your email address notifying you of a new "Lead".

An Auto-Responder email is sent to the website visitor or subscriber.


You can and should customize the Auto-Responder that is sent to the website visitor that completed the form.

You can access this under "Websites" then the "Lead Reply Template" widget - there you will see the WYSWIG editor.

In this area you can enter text that will be sent in the auto-responder email that is sent to anyone that completes a form on your website.

This area also supports "Tokens" that will replace the used tokens with information from the customers submitted form.

The following replacement tokens are available: [customer_name] , [customer_email] , [customer_phone] , [customer_message] , [property_address] , [property_MLSID] , [showing_date] , [website] , [tagline] , [phone] , [agent]

An example of how to use the tokens can be found below. You would enter this into the text area:

Dear [customer_name], Thank you for contacting me about [property_MLSID] - [property_address] I look forward to working with you and will respond promptly.

You can always reach me via my website - [website] or by phone [phone] [agent] [tagline]


When the Auto-Responder is sent to the website visitor, the tokens are replaced as follows:


Dear William Hurst, Thank you for contacting me about MLS# 1234567 - 123 First Sy, Capital City ST 12345 I look forward to working with you and will respond promptly.

You can always reach me via my website - www.yourdomainname.com or by phone (123) 456-7890 Barry Agent Barry is the best!